TERMS & CONDITIONS

CONFIRMATION OF BOOKINGS

To confirm your reservation a deposit must be made.

CANCELLATION POLICY

  • All cancellations must be advised in writing and will take effect the day it is received by Living Heritage Koslanda.
  • 50% deposit due to confirm your reservation. Deposit must be received by us 5 (five) working days after we send you the invoice to secure your reservation.
  • The balance payment is required 30 days prior to arrival for mid season, 45 days prior to arrival for peak season. Payment must be received promptly in order to guarantee your reservation.
  • In the case of cancellation for peak season payment is non refundable if cancellation is less than 45 days before arrival for the total amount. Mid season 50% refundable if cancellation is less than 30 days prior to arrival. Low season 50% refundable if cancellation less than 3 days prior to arrival.
  • “No shows” and stays that are cut short will incur a 100% cancellation fee on the full room rate for the entire period booked.

OTHER TERMS & CONDITIONS

  • Minimum 3 night stay over the Christmas & New Year period (18th December – 6th January).
  • Check out time 1200hrs midday, and check in time 1400hrs. Late checkout time can be arranged at the management’s discretion
  • All our suites are NON-SMOKING. Smoking is permitted on the verandahs.
  • We accept VISA and MASTERCARD
  • We can provide transport to and from the Airport, or around the island in a comfortable air-conditioned van. Please ask us about prices.